Sales and Operations Assistant Touch of Spice location Auckland.

Touch of Spice are looking for an outstanding Sales and Operations assistant to support the GM and sales team with various tasks to ensure we provide a seamless service to our clients and agents in line with our core values and to assist with the smooth running of our business in our exciting growth phase post Covid.

About Touch of Spice Touch of Spice are leaders in Luxury Stays & Experiences in New Zealand and the South Pacific. Best known for our award-winning portfolio of luxury villas and private residences we also represent the best luxury lodges, boutique hotels and bespoke accommodation options available. Our specialty is combining these luxury stays with curated experiences delivering that once in a lifetime memory for our clients.

Position summary we are looking for a dynamic individual who wants to join the fast-paced and exciting world of luxury tourism and become an integral part of our fun and hard-working team. To be successful in this role you will need to be a brilliant multi tasker, have great attention to detail and be able to thrive in an ever changing environment.

Reporting to the General Manager, this role is focused on the supporting the Travel Designers and General Manager to ensure the business runs efficiently at all times.

Key Responsibility areas support the Travel Designers with guest pre-arrival processes including pre arrival file checks, supporting team members with double checking their files, which includes checking confirmations with all suppliers (e.g. accommodation and activity providers) against the itineraries provided to guests, making sure everything is in place before the guests arrive.

Sourcing availability of accommodation and key activities to support the Travel Designers when preparing itineraries for clients .

Maintain Tourwriter – our key itinerary writing and pricing software tool, including updating and maintaining prices for product, imagery, and copy, that will feed through both into pricing for itineraries, internal margin reviews and the automatic preparation of itineraries for clients.

General support for the wider sales team including maintaining HubSpot, our CRM system. Supporting the General Manager in the day to day running of the business including maintaining rates, ensuring all information is up to date and accurate, responsibility for Airbnb listings, sales reporting.

Supporting marketing on an ad hoc basis including keeping website up to date. Updating office processes and procedures. General PA tasks for the CEO as required. Key attributes the ability to work on multiple tasks at once, at times under pressure.

Strong administrational background including being highly skilled in Microsoft Excel, Word, Outlook and PowerPoint . Faultless attention to detail. Methodical working style. Ideally have experience using itinerary writing software (preferably Tourwriter) and a CRM system (preferably HubSpot).

Positive attitude and thrives on change. This role has an immediate start and full-time and part time roles will be considered for the right person. We will consider applicants that can work from home, preferably based in either Auckland or Queenstown, with the flexibility to also work in the office when required.