Casual Receptionist Greenhills Veterinary Hospital location Newcastle, Maitland and Hunter.

Greenhills Vet Hospital is well-established small animal practice in East Maitland with a close-knit and dedicated team of talented Vets, Nurses and Receptionists. We open 7 days a week - 8.30am to 6pm Monday to Friday and 9am to 4pm weekends. Our clinic is fast growing and we are looking for a Casual Receptionist to join our team to cover sick and annual leave, and work some weekends.

Qualifications & experience previous veterinary reception or nursing skills is essential. Excellent time management and organisational skills. A positive, engaging and customer-centric approach to customer service. The ability to multi-task, remain calm under pressure and manage a high volume workload. High attention to detail and the ability to work towards deadlines. Great rapport building with both colleagues, clients and the community. The ability to work weekends and at short notice.

Tasks & responsibilities managing multiple incoming telephone lines and providing face to face customer service. Being the first point of contact for clients and ensuring an exceptional client experience across all touch points. Greeting clients and organising waiting room workflow. Booking appointments and day-to-day schedule management. Product sales and client education. Taking payments and reconciling end of day. Ensuring the front of house is clean and presentable. Liaison between clients and the clinical team. Management of high volume email inbox. Other clerical duties as required.