Customer Service Officer Independence Australia location Melbourne.

The organization independence Australia is a social enterprise that provides choices for people living with a disability or other personal need, enabling them to regain and retain their independence within a supportive community. Today Independence Australia is a national business distributing personal healthcare products to people in their homes to help them enjoy a better quality of life.  We are also a leading supplier of rehabilitation equipment. This position is based at our office in West Footscray.

The role we are looking for a Customer Service Officer to work 38 hours a week - Monday to Friday, on a rotating roster. We have 2 opportunities within the team, both are fixed term contracts and covering parental leave.

The Customer Service Officers key responsibilities include but are not limited to developing and maintaining relationships with our varied and vulnerable client base. Processing customer phone/email orders and enquiries. Provide a polite and professional level of customer service to all customers. Respond accordingly to varied requests for information.

Provide accurate product advice to customers to enable them to meet their needs and make informed decisions. Maintaining customer account details. Liaising with internal stakeholders accordingly to ensure that the best customer service is provided for our customers.

The successful applicants will have the following experience, skills & attributes. Previous experience in a office based call centre and/or customer service position. Positive outlook, Can work both independently and as a team. Excellent written and verbal communication skills.

Strong negotiation and problem solving skills. An ability to thrive in a fast paced customer service environment. Empathetic and patient. An ability to multi-task, prioritise and manage own workload. Excellent phone mannerisms. Good computer literacy skills. Qualifications certificate III in Customer Contact or equivalent (Desirable).