Customer Service Officer

at Roselands Aquatic Centre The City of Canterbury Bankstown
Location Sydney, Australia
Date Posted November 2, 2023
Category Customer Service
Job Type Part-time
Send Resume at brent.grant@cbcity.nsw.gov.au
Salary $36p/h OR $58,183p/a + 11% super

Description

Customer Service Officer Roselands Aquatic Centre The City of Canterbury Bankstown location Sydney. $36p/h OR $58,183p/a + 11% super.

Here at CBCity The City of Canterbury Bankstown is one of the largest Council's in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 21 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents. We are an Award-Winning Council that is regarded as Leader in the Sector including the most innovative company for 2021 and most progressive Council in 2022.

The role the Customer Service Officer plays an integral role in welcoming our guests to Roselands Leisure & Aquatic Centre (LAC). You will be responsible for handling cash transactions and reconciliation with speed and accuracy, managing daily takings, assisting our guests with their enquires and ensuring their experience is positive. We have 2 Casual positions and 1 Permanent Full-Time position available.

Duties will include but not be limited to action customer enquiries in person and over the phone enquiries, whilst effectively managing customer feedback in a professional manner. Cash transactions and reconciliation with speed and accuracy, manage daily takings and report discrepancies to Team Leader.

Data entry, appropriate documentation and record keeping. Ensure all customer service areas are neat, organised and safe. Carry out basic kiosk operations, food handling and serving. Ensure the maintenance of stock levels and presentation within budget and conduct monthly stock take.

You will have apply First Aid and CPR Certificates. Flexible with working across the facilities, operating hours, including early mornings, evenings and weekends. Proven experience in the delivery of a high-quality customer experience with experience working within a public Customer Service area. Excellent written, telephone and face to face communication skills. Ability to exercise initiative in the performance of duties and work with limited supervision.

The salary range for these opportunities commences at permanent Full Time: $58,183 per annum (Grade B, Step 1) + 11% super. Casual: $36.80 per hour (Grade B, Step 1) + 11% super,

What's on offer permanent Full-time position (38 hours per week). Casual position (Flexible working hours). Contribute to making a positive impact on our community. An investment in your professional growth, fostering continuous learning and development opportunities. Access to our employee Health and Wellbeing Program. Work for an Employer of Choice. Located at Roselands Leisure and Aquatic Centre (close to public transport)