Customer Service Officer Bayside Council location Sydney. $24.95 to $27.92 p/h +25% casual loading + Super.

Multiple casual positions. Work at multiple locations across the Bayside LGA. Join the friendly and people-orientated team environment. Be the face of Bayside’s recreational facilities.

Our team at Bayside Council, we are committed to a positive, flexible and supportive workplace culture, where our people and customers feel respected and valued. We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service.

Purpose of the role the City Life directorate delivers personalised and public services to enhance community life, including family, aged, leisure and cultural services.

About the role this is a great opportunity for an organised and effective communicator, to analyse, assess and report on Development Applications to ensure compliance with relevant policy and legislation. The ideal candidate will be a proficient communicator with the ability to effectively articulate concepts and tailor commu

About you the role will act as the face of Council’s staffed recreational facilities across Bayside and be responsible for promoting their professional image within the community, whilst ensuring a positive experience for patrons. Providing first class customer service and people skills, the role will ensure that patrons enjoy accessible, safe, and activated recreational facilities across Bayside.

The role is dynamic, think desk to deck and everything in between, as the role will also be responsible for the day-to-day operations of these facilities, including both front of house and back of house duties. As such, the role will rely on your administration expertise but also your operational knowledge and problem-solving abilities. A resilient all-rounder and people person would thrive in this position.

The role is multisite, and your place of work can and will be anywhere within the Bayside LGA. Arncliffe Youth Centre (Indoor Sports and Youth Facility). Botany Aquatic Centre (seasonal – September 2022 to April 2023). Botany Golf Pro Shop. Other facilities as defined by Council.

Key responsibilities provide exceptional customer service and experience for patrons. Undertake a range of administrative tasks and duties, record keeping and communication requirements utilising software applications like Microsoft Word, Excel, and Outlook.  Guide and direct patrons to access and use facilities safely.

Respond and provide follow up on patron enquiries, needs and concerns in a timely manner. Identify, respond to, escalate, and report incidents or any potential hazards. Provide information about the facilities and services to ensure maximum participation and benefit for patrons. Undertake a range of administrative functions including cash handling, retail sales, reconciliation, and banking, opening, and closing of facilities, stock set and replacement and bookings. Maintain the cleanliness and presentation of facilities, general cleaning will be required.

About you we are looking for someone who has previous experience in the delivery of recreational facilities. Current First Aid Certificate relevant to the role (or wiliness to obtain). Current Working with Children Check (NSW) (or wiliness to obtain).  Current driver’s license is preferred, but a willingness to travel across Bayside will be an acceptable and ongoing substitute.

Our Benefits and culture as an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external. Bayside Council has a strong culture of collaboration and delivering exciting new initiatives for our community.