Receptionist ICON plc location Sydney.

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it. If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Job description recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.

As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.

Travel (up to 0%) domestic and/or international. Use existing procedures to resolve day-to-day issues to maintain and/or improve service efficiency. Serve visitors by greeting, welcoming, directing and announcing them appropriately. In this capacity it is necessary that the dress code shall be of standard corporate attire at all times.

Answer, screen and forward incoming phone calls while providing basic information when needed and maintaining confidentiality. Receive and sort daily mail, deliveries and courier packages by tracking, logging and dispatching as required in compliance with company SOPs. Ensure that all outgoing post is monitored and stamped appropriately.

Maintain security by following procedures and controlling access to include monitoring visitor’s log and issuing visitor badges. Ensure full operating function of the reception area, reporting repairs needed as appropriate, in addition to maintaining the area in a clean and tidy state.

Management and distribution of inbound faxes through the main incoming fax line. Monitor and respond to customer requests through Facilities Online, ensuring timely response and resolution of issues in compliance with department metrics.

Assist with the coordination of other essential central services such as maintenance, catering, taxis, florists and the ordering, tracking and receiving of office supplies. Support other GBS functions at a local level, including Finance responsibilities such as invoice scanning and log completion where required.

Keep management informed of any issues within the organization that require attention. Assist with additional facilities-related tasks and projects for the department as assigned.

Benefits of Working in icon our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.

We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.

But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.