Trainee Data Centre Customer Support Agent Micron21 Pty Ltd location Melbourne. Micron21 is an innovating technological leader that is proudly Australian owned. Micron21 operates the first Tier IV data centre in Australia and also implemented Australia’s first commercial 5G wireless network. Micron21 is a major Australian internet hub, trusted by and servicing the industry with high speed, reliable network throughput to millions of Australian customers. Micron21 is ranked only second out of 2100 operating networks and peers with over 1800 different providers across the globe. Our DDoS mitigation platform is unsurpassed and underpins some of Australia’s largest Internet Service Providers. Micron21 is at the forefront of hyper converged infrastructure technology. Micron21 is more than just a technology company, we like to set the benchmark and pioneer new solutions for our customers. Staff enjoy the freedom to explore and work with cutting-edge technologies with a number of great new and exciting projects on the horizon. We are always delighted to meet enthusiastic, customer orientated and tech savvy individuals to complement our amazing work culture in our brand new state-of-the-art facility. Micron21 is seeking a Trainee Data Centre Customer Support Agent. Someone passionate about joining Micron21 with a love for the internet and everything it encompasses. You’ll also enjoy a rotating monthly shift roster. This role has access to a broad range of leading-edge software and hardware technologies that will ensure your skills and knowledge are grown within industry standards in a professional and nurturing environment. Your new role micron21 is known for providing the highest quality customer service in the industry. You will use your wizardry skills as an instrumental part of the Data Centre Customer Support team. You will be the primary point of contact, providing initial technical support as required. We value our support staff very highly as they are integral to delivering excellent customer service around the clock. Your new opportunities receive comprehensive training on hosting technologies and data centre services, experience cloud web hosting services through an amazing globally operated multi server implementation, increase your critical skills and knowledge in maintenance and growth of enterprise server infrastructure, enjoy exposure to all facets of a data centre and customer support, work with a tight-knit crew of highly skilled individuals with a wealth of knowledge across many areas, be mentored by industry leaders toward your career goals, love coming to work, every excitement filled shift. Who are you are customer focused and driven by service. You thrive on customer interaction and genuinely enjoy customer satisfaction. Your communication skills are excellent and your desire to build rapport with our customers is unmatched. You work autonomously through our support queue, enjoying a mixture of customer interaction with quiet focused time on improving yourself and our systems. You are not afraid to ask questions, make suggestions and open to feedback.  You are already studying an industry qualification or, you are self-taught with a thirst to learn more. You are excited about ongoing training and self-improvement. Where this role takes you within Micron21, is completely up to you! Previous web hosting experience would be a huge advantage. Your key responsibilities providing customer support via telephone and support queue, clarifying customer requirements and establishing priority, managing support requests, using analytical and problem-solving skills to make decisions, escalating to senior data centre customer support members for requests that require specialist attention, providing remote hands access within our data centre, developing and maintaining a professional relationship with our customers. Our requirements good telephone and communication skills, reliable, responsible and respectful, great problem-solving capabilities, a team player, keen to learn from others, focused on serving our customers, current driver’s licence and own/reliable vehicle, ideally, you’ll live within 20km of the micron21 data centre (we are located in kilsyth south, 3137). Your existing skills familiar with a variety of operating systems (windows and linux), you have a general understanding of dns, you’ve experienced working with computer or server hardware (replacing a hdd, ram, a cpu etc), knowledgeable in email client configuration and also understanding how email works, able to work towards a common goal and achieve results. Bonus points exposure to virtualisation software, exposure to cloud web hosting control panels such as cpanel/whm or plesk. For you, we will provide competitive salary that reflects your skills and experience, brand new office with a fully stocked kitchen, choice of ps4 or xbox one to use on your breaks, fully redundant coffee machines, amazing culture and social events, a yearly education allowance.