Library Customer Service and Program Support Officer Moonee Valley City Council location Melbourne. Casual $34.18 per hour plus 25% casual loading plus 9.5% superannuation.

About Moonee Valley City Council Moonee Valley City Council is a vibrant and diverse municipality. We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses. Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our collaborative environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.

The opportunity an exciting opportunity is available to work as part of the Libraries and Learning team in providing excellent service to users of the library and ensuring a connected community that has access to information, learning and leisure in a socially inclusive environment. The successful applicant will be required to work at any of the five libraries in the municipality, including weekday and weekend shifts.

Responsibilities under the direction of the Children and Youth Services Librarian, conduct story time sessions for babies, toddlers and pre-school children in the library. Providing prompt, accurate, courteous and consistent customer service to ensure customers have a positive experience with Council.

Library tasks including; placing reservations, joining new members, discussing and assisting with room equipment and event bookings, issuing and returning loans, placing reservations, collecting fees and charges and shelving materials. Assisting customers in the use of equipment and technology such as; computers, photocopiers, wireless internet access, online resources, library apps, eBooks and mobile devices; and ensure the presentation of the library is inviting and tidy.

Skills & experience in order to be successful for this position, you will ideally possess the following skills and attributes satisfactory completion of Year 12 or equivalent is essential. Customer service experience essential. Exposure to working in public libraries is advantageous. Experience in delivering services for children is desirable. Excellent communication and customer service skills. Hold a current and valid Working With Children Check.

Benefits at Moonee Valley City Council, we provide a number of benefits to our valued employees including flexible work opportunities. Local Government Employees Health Plan. Novated vehicle leasing. Employee assistance programs / phone or in person counselling services.