IT Support Officer Skin and Cancer Foundation Inc location Melbourne.

Primary purpose the IT Support Officer is responsible for supporting the day to day operations of the Skin Health Institute’s IT Services. The IT Support Officer will provide excellent customer interactions to our internal staff and will be the primary contact in the IT Department for all support related issues and Help Desk requests. The IT Support Officer will also assist in developing technologies and processes to enhance the operation of the Institute in line with the IT Roadmap.

Reporting to and working closely with the IT Manager, the IT Support Officer will have a collaborative, ‘can do’ attitude and a strong desire to improve the Institute’s technology landscape.

Principal responsibilities work collaboratively to support staff in the installation, maintenance and repair of all ICT systems including hardware and software (desk tops, laptops, printers, telephones etc). Respond, in a timely manner, to Help Desk requests. Provide ICT-related training as required.

Develop documentation, training materials and guides to support the use of SHI ICT systems. Assist in the setup and operation of teleconference and webinar systems as required. Respond to queries, information requests or incidents in a timely manner with appropriate level of urgency, and follow up with customers on all issues. Use corporate incident management system to record and track all support work.

Maintain asset register with accurate hardware and software records. The incumbent will participate in SHI activities and undertake any other duties, opportunities and representations as required by the IT Manager.

Qualifications ITIL Foundation and/or technology related degree.

Knowledge, skills and experience previous experience in a similar role is essential. Knowledge of Medical Practice Software ie. Zedmed is not essential but highly regarded. Knowledge of Confluence and Jira highly regarded. Technical troubleshooting of a wide range of desktop/laptop systems.

Excellent communication skills, strong customer focus and stakeholder management. Excellent knowledge of Microsoft systems and software. Critical and logical thinking. Knowledge of IT Security an advantage. Proven ability to independently plan, organise and prioritise one’s own activities.