IT Support Officer

at Texila College Australia
Published December 9, 2023
Location Melbourne, Australia
Category Information Technology  
Job Type Full-time  


IT Support Officer Texila College Australia location Melbourne.

Texila College Australia brings together the combined expertise and experience of academic and administrative staff to provide both international and Australian domestic students the opportunity to study a quality higher education program in a nurturing and caring environment with a focus on developing real world skills and knowledge.

We define our success success through the accomplishments of our students and believe that by offering academically rigorous and vocationally focused degrees, it will provide graduates with greater opportunities for employment and the ability to fulfill personal goals regardless of background and prior experience.

Texila College Australia is based on the premise of three core guiding principles - respect, engagement and growth. We are a proud Australian institute of vocational higher education and academic learning, with a strong global perspective and a vision firmly focused on the future. If you are looking for a fulfilling role that combines your passion for technology and excellent customer service skills we encourage you to apply for this role.

We are seeking a  dedicated IT Support Officer to deliver high-quality IT services to our internal clients and students. The person we are seeking is motivated and skilled in IT Helpdesk as a Support Officer to join their team in early 2024 and help provide excellent technical support to all areas of the business.

Responsibilities respond promptly to technical support requests via phone, email, or in-person and provide timely and effective solutions. Diagnose and troubleshoot technical issues related to hardware, software, and network systems. Assist in the installation, configuration, and maintenance of hardware and software.

Assist in managing user accounts, permissions, email configurations, and access control. Company technology asset management. Document and maintain records of support requests and resolutions. Provide excellent customer service by maintaining a professional and courteous communication style. Stay current with industry trends and best practices to improve IT support services.

Requirements relevant tertiary qualification in Information Technology or a related field. Proven experience in IT support or a related role. Familiarity with computer hardware, software, and peripherals. Excellent problem-solving skills and attention to detail.

Excellent time management skills. Effective communication and interpersonal skills. Ability to work independently and as part of a team. Committed to continuous improvement and learning. Must be office based in Melbourne CBD - Elizabeth Street.

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