Job no: 1199
At Certis Security Australia, our mission is to make our world safer, smarter and better. As Australia’s only next-generation security company operating at scale, we protect some of the nation’s most critical environments through strong governance, disciplined operations, and highly trusted people.

Job Impact

As a Day of Ops Coordinator, you will play a critical role within the National Operations Centre (NOC), ensuring the seamless coordination of daily deployment activities across our security operations network.

Your work will directly contribute to operational continuity by coordinating workforce coverage, supporting frontline security personnel, managing customer requests, and ensuring a high standard of service delivery across all stakeholders.

About the Role

This is a fast-paced operational role where no two days are the same. Working within the National Operations Centre, you will be responsible for coordinating daily rostering requirements, responding to customer and operational enquiries, and ensuring all deployment activities are managed efficiently.

You will work closely with Security Officers, Operations teams, customers, and internal stakeholders to ensure all vacancies, ad-hoc requests, and operational requirements are addressed in a timely manner.

Location: Macquarie Park, NSW

Employment Type: Permanent Full Time

Roster: 12-hour Day Shift roster operating across Monday to Sunday, including weekends and public holidays.

Key Responsibilities

Primary duties include, but are not limited to:

Manage incoming calls from internal and external stakeholders and respond to enquiries professionally and efficiently
Monitor and manage the National Operations Centre inbox, ensuring all emails are actioned within required timeframes
Coordinate backfill coverage for sick leave, emergency leave, and unplanned absences
Process ad-hoc guarding requests and create work orders within the rostering system
Build and maintain ad-hoc rosters to support client requirements and operational demands
Liaise with Security Officers and customers to coordinate deployment activities
Conduct welfare checks and maintain regular communication with field-based employees
Accurately document operational activities and maintain records in relevant systems
Ensure customer requests are actioned promptly and in accordance with service expectations
Support operational continuity through effective workforce planning and coordination
About You

To be successful in this role, you will have:

Previous experience in workforce planning, scheduling, rostering, or operational coordination
Strong customer service and stakeholder management skills
Excellent verbal and written communication abilities
High attention to detail with strong organisational skills
Ability to manage competing priorities in a fast-paced environment
Experience using rostering, scheduling, or workforce management systems
Strong problem-solving skills and ability to work independently
Confidence working within a high-volume operational environment
Desirable

Current Security Licence or willing to obtain one
Experience within the security industry or a 24/7 operations environment
Previous experience working within a Control Room, Monitoring Centre, or National Operations Centre
First Aid Certificate
Why Join Certis

Be part of Australia's leading security provider supporting critical operations nationwide
Work within a dynamic National Operations Centre environment
Join a collaborative and supportive team culture
Access ongoing training, development and career progression opportunities
Gain exposure to large-scale security operations and workforce coordination
Employee benefits including retail discounts, wellbeing support and Employee Assistance Program (EAP)
Next Steps

Once you've submitted your application, the next step is to complete a virtual interview with Certis.

This is an important part of our recruitment process and must be completed for your application to be considered. Successful candidates will then progress to the next stage with our hiring team.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.

We actively encourage First Nations and Torres Strait Islander peoples, and candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details

Sydney Night Patrol & Inquiry Co Pty Ltd

NSW 400674602
ACT 17501220
QLD 41315
WA SA48240
NT 345
SA ISL 178143
TAS 3020
Certis Security Australia Pty Ltd

NSW 405149073
ACT 17501742
QLD 3158254
WA SA 72311
SA ISL 235794
VIC Z05 798 61S
VIC Z05 798 40S
NT 1093
TAS 458596293