Customer Service

at Randstad
Location Sydney, Australia
Date Posted June 6, 2021
Category Customer Service
Job Type Part-time
Send Resume at rawan.shakhtour@randstad.com.au
Salary $32 - $32.50

Description

Customer Service Randstad location Sydney. $32 - $32.50.

Support Analyst Potential to go perm or extend to 2021 based on performance. Corporate office with great taining provided where you will make a huge contribution to a matter currently impacting the world.

Your new role receive a wide range of inbound calls from internal/external stakeholders, and handle all enquiries accordingly. Ensure customers have an understanding of complex information and break down any technical terms/jargon. Escalate or raise a ticket when the matter requires it.

Provide an exceptional customer experience to uphold the company's reputation for excellent service. Work towards service driven KPIs - no sales, just great customer service - Quarterly reviews with your TL. Must be available on weekends and public holidays - roster provided monthly. Note you will only be required to work 4 shifts a week 40 hours total - any extra shifts are at your discretion and are paid at a flat rate of $32.50 per hour + SUPER.

Your skill-set and experience excellent customer service skills from call centre/hospitality/retail backgrounds. Demonstrate strong written and verbal communication skills. Ability to understand and relay complex information. Maturity to handle sensitive and emotional conversations. Work collaboratively in a team-based environment. Ability to navigate through multiple computer systems.

Benefits for you ongoing training and development to ensure that you are supported at every stage of your career. Office located in a bustling location next door to the train station - surrounded by many shops, cafes/restaurants, gyms, etc. Enjoy discounts on our products and services.