We’re StarTrack

We’re part of the Australia Post Group. So when you join StarTrack, you’re joining something bigger. Ask our customers why they choose StarTrack and they’ll tell you, our unrivalled delivery network means we’re their first choice. We get what they want delivered their way - and fast.

Join a team committed to getting the job done right, first time.

Every day we deliver a premium service to our customers. We have an unrivalled network and an 11,000 strong team comprising 134 nationalities, who all share the same passion to make a difference for our customers.

What does the role involve?

The Supervisor Role based at Botany NSW is responsible for leading a team to deliver against agreed budget and performance outcomes. You will facilitate the continued improvement of the facility operations by analysing current performance, identifying improvement opportunities, and developing improvement action plans in conjunction with the Duty Manager. This role is focussed on delivering continual efficiency improvement at the lowest possible cost in the pursuit of service excellence.

The role of the Supervisor is to provide clear direction, accountability and collaboration across facility processing teams in alignment with business objectives. Day to day will see you:

Actively develop and foster a capable support and team network to ensure commitment to facility objectives
Manage allocation of appropriate resources and commitment of staff to enable achievement of facility objectives
Be the topic matter expert in relevant area of responsibility to ensure operational and customer needs are aligned with delivery of high service quality
Lead change and innovation within teams
Drive new cultural practices, systems and processes that support desired change
Manage internal and external stakeholder relationships, including managing customer relationships in collaboration with commercial and customer service teams, as required
Assist and identify opportunities for service and efficiency improvement within the facility.
Analyse daily facility activities to identify processing control issues
Use various data mediums to manipulate, analyse, and present data for continual processing improvement
What experience will you have?

We’re looking for candidates that are motivated and able to bring the best out of people under their leadership. In terms of your experience, ideally you will have:

Leadership experience in an operational function
Developed people management skills to support change
Sound analytical and problem-solving skills
Developed influencing and negotiating skills
Safety focused
Understanding of optimisation and process improvement
All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us.