Ref: #1036376

Why work with CLAAS:
Since 1975, we've been a family-owned supplier and distributer of the best combines, foragers, and hay equipment
As a proud representative of global agricultural leaders like CLAAS, GRIMME and AMAZONE our network spans 33 dealers across New Zealand and Australia
Our well-equipped facilities are strategically situated in the heart of New Zealand’s busiest agricultural hubs
We provide our team with access to valuable international knowledge, resources, career pathways, and a genuine commitment to their development
We’re stable, we’re organised, and we’re focussed on the safety and wellbeing of our team members

About this exciting role:

We're seeking a dynamic Service Manager who has excellent leadership and management skills to drive productivity, quality, and cost efficiency in our dynamic service department through strategic ideas.

Reporting to the Operations Manager, you will have the ability to work within a team to set clear goals while you mentor and drive individual growth to boost team efficiency.
To lead and oversee the service team's daily operations for professional and timely work performance
Provide both workshop and remote technical support to the service team as required
Proactively be the first point of contact for customers, management, and your team, including after-hours support when needed
Build connections and nurture your team by consistently offering leadership that inspires and motivates
Create and execute customer service strategies, both internal and external, to elevate the overall customer experience
Identify additional areas for improvement throughout the service department and implement appropriate action plans
Work closely with department heads to ensure smooth coordination of customer service, encompassing new machinery assembly, pre-delivery checks, and the reconditioning of used machinery.
Guarantees that the service team is recruited, onboarded, trained, motivated, managed, and exited in full compliance with company policy
Consistently and actively promote, and always abides by the company Health and Safety policy

About you:
You possess exceptional leadership and management skills and can demonstrate success in a similar role
With your positive approach you can engage and collaborate with staff and management at all levels creating a positive team environment
You’re a qualified mechanic or mechanically inclined – agricultural background beneficial
You have a great ability to communicate with high level customer service skills
You’re a great planner, well organised, structured, and outcomes-focused
You have a valid driver’s licence
Your computer skills are intermediate and you’re system savvy

Family is key to us! We’re a family-owned business, we employ people with families to care for, and provide resources to support families in the farming community enabling their success as they feed our world.

In It Together, Front Up, and Keep Growing form the backbone of what is a dynamic business, providing a challenging and stimulating environment.

We are looking for people who share our values if this sounds like you - apply today.