At Tennis Australia, we’re creating a more playful world through tennis – for everyone.

From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.

We’re a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we’d love to hear from you.

We’re committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, and people from culturally diverse backgrounds.

About the role

As Patron Communication Manager, you’ll lead end-to-end event communication strategies to support an outstanding customer experience across the Australian Open and major events. In this 12-month contract, you will:

Develop and implement communication strategies across pre-, during and post-event customer journeys
Lead personalised, data-driven campaigns across digital and physical channels (email, app, web, signage, SMS)
Manage cross-team collaboration to align messaging, timing and content across internal and external stakeholders
Oversee patron-facing crisis communications with timely, clear and on-brand messaging
Drive continuous improvement through data analysis, customer insights and testing
Champion consistent brand voice, messaging frameworks and tone across all customer-facing content
About you

Experience leading communication strategy for events, audiences or large-scale activations
Team management experience during peak event periods, combining leadership with hands-on delivery throughout the year
A data-informed mindset with strength in customer journey design and segmentation
Calm, confident decision-making in high-pressure or live event scenarios
Strong collaboration and stakeholder engagement skills across varied teams
Excellent written and verbal communication with attention to tone, clarity and brand consistency
Familiarity with CRM, marketing automation, and content management platforms (Drupal beneficial)
What’s to love?

Career development with a range of formal education and on-the-job training opportunities
Tickets to the Australian Open plus Superbox tickets to events at Rod Laver & Melbourne Arena
Monthly health & wellbeing activities with access to CorePlus Pilates
Onsite gym, tennis facilities & free onsite car parking
Salary packaging & a range of discounts from our sponsorship partners
Attractive leave benefits – with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees
We are proud to be recognised as an employer of choice for women by WORK180
To Apply

If you think you’re up to the challenge, we’d love to hear from you! Please submit your resume and cover letter via our online application system. Only applications submitted through our system will be considered. You must hold (or be willing to obtain) a current Police Check and Working with Children Check.