IT Rostering or Workforce Scheduler Real Time location Sydney. $350/day incl. super +laptop +training.

Thrive in a fast-paced environments and have a knack for organization & balancing multiple priorities? Advance your career with this unique opportunity to join 1 of the Top Fortune 100 Cloud Companies to work for in the world.

Position overview we're looking for a self-motivated Resource Management Rep (RMR) who will be responsible for the following workforce / Resource Management. Analyze incoming technical issues, categorize them like a pro, and route them to the right Tech SME. Work with tools & collaborate with teammates & managers to ensure seamless resolution of technical issues for our customers.

Manage & distribute the team's workload & allow for case assignments to meet designated SLA's. Monitor & transfer queues for new incidents & cases that need to be reassigned. Schedule Tech resources on the workforce management portal. Work closely with managers to build team schedules & ensure operational efficiency is maintained.

Skills you'll be bringing to the role min. 2+ years' experience working in a customer or tech environment. Must have previous scheduling or dispatching experience. Clear communication & negotiation & project coordination skills - you'll be the bridge between customers & our Tech team. Knowledgeable with technical systems & environments - your passion for Tech is a must. Unparelled organisation skills w/ the ability to multi-task & stay calm under pressure. Relevant experience working w/ ITSM platforms, Automation systems or similar tools.

Nice to haves experience leading a team or driving projects. IT/Computer Science or Business-related degree or equivalent industry experience. Must be Perm Resident or AU/NZ Citizen.

What awaits you, you can look forward to an exciting & innovative tech culture, state of the art facilities, very supportive environment, flexible WFH/Hybrid setup & the opportunity to learn from Industry experts.