About this role

We’re looking for a strategic and commercially driven Head of Growth & Commercial to lead the growth agenda for nib Thrive.

This is a critical leadership role responsible for setting and delivering a sustainable growth strategy, driving participant acquisition, retention and expansion through a mix of direct channels (inbound/outbound contact centre), referral partnerships and business development.

You’ll design and execute end-to-end growth capability, owning pipeline performance, conversion outcomes and commercial impact, while positioning nib Thrive as a trusted partner across the disability and health ecosystem.

Working closely with the Group Executive and senior stakeholders, you will:

Define and deliver the growth strategy and operating model

Lead acquisition, retention and partner-led growth channels

Build and deepen strategic relationships that drive measurable outcomes

Optimise the end-to-end funnel to improve conversion and scalability

Use data and insights to prioritise investment and performance decisions

Build and lead a high-performing, commercially focused team

This role sits at the intersection of strategy, commercial performance and market engagement, requiring strong leadership in a dynamic, growth-focused environment.

About you

You’re an experienced commercial leader with a strong track record of driving growth outcomes at scale, balancing performance with customer and market needs.

You will bring:

Senior leadership experience across growth, sales or commercial functions

Proven experience delivering acquisition and retention strategies

Strong business development experience, including partnership and referral channels

Commercial and analytical capability with a data-driven mindset

Experience building and leading high-performing teams

Strong stakeholder influence, including executive and external engagement

Desirable:

Experience in NDIS, disability, health or regulated environments

Exposure to growth transformation or scaling partner-led channels

Experience in complex, consumer-led sales environments

Experience managing frontline teams and sales agents

About nib Thrive

nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion.

nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family. nib Thrive currently supports over 40,000 participants with managing their plan.

Diversity, equity and inclusion

We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles.