Guest Service Agent Yeh's Group location Sydney. Salary $40,000 - $54,999.

About the business Yeh's Group (YEHS Hotel) is a growing Australian based independent chain with several locations in Sydney and Melbourne. We are still growing in other states and soon internationally. YEHS Hotel Sydney Harbour Suites is a vibrant hotel centrally located in the heart of Sydney CBD. Only within walking distance to the Townhall Station, ICC Sydney, Darling Harbour and Westfield Shopping District neatly situated on Sussex Street. We currently are looking for Part-Time/Full-Time staffs and is a Sydney based role.

About the role you will be joining this 120 rooms hotel located in the heart of Sydney CBD. Working alongside Guest Service Supervisor and assisting them in maintaining the hotel to a high-quality standard. We are looking for an enthusiastic applicant who knows how to get the best out of his/her team. Someone who leads by example by setting and providing the highest levels of customer service. A team player who enjoys the hospitality industry and wants to further their career.

Your responsibilities will include but not limited to ensuring smooth, check-in and check-out for guests in a timely manner. Effectively communicating with all departments of the hotel to ensure customer satisfaction and operational requirements are achieved. Provide a high level of standards in service delivery. Superb interpersonal and communication skills in both written and oral. Answering calls in a professional manner. Attend to enquiries, including reservations and room inspection.

Benefits and perks what we can provide you with a relatively competitive salary. As a growing company, we have plenty of position to fill, and we will be looking at internal talents and internal promotions as a priority. Ongoing personal development and training. The ability to work interstates where possible as we have presences in Sydney and Melbourne. Discounted stays in the hotel portfolio throughout Australia and International locations to come. A friendly team environment.

Skills and experience the successful candidate should possess the following outstanding customer service skills. Have a passion for hospitality and learning. Excellent grooming and presentation skills. The ability to work autonomously and juggle competing tasks under pressure. Previous experience in a senior/supervisory role, in a hotel Front Office capacity.

Unlimited working rights and flexibility to work 38 hours a week, including a rotating roster that consists of the early, late, weekend and public holiday shifts. Twelve months of industry experience and tertiary degree/qualification in hospitality. Relevant Hospitality software skills and general computer literacy are advantageous. Hold a current First Aid Certificate & RSA (Desirable but not essential).