Guest Service Agent

at Quest Woolloongabba
Published June 30, 2023
Location Brisbane, Australia
Category Other  
Job Type Full-time  


Guest Service Agent Quest Woolloongabba location Brisbane.

Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 120 franchised properties across Australia, New Zealand and Fiji.  With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporations, and is well positioned for further expansion.

Quest Woolloongabba is a 4.5 star, 98 room property located near the iconic 'Gabba' Stadium, and boats a stunning roof top area with views of the city. We are currently have an exciting opportunity available for a Front Office Receptionist to join its team on a FullTime basis working 38 hours per week on variable 7-day schedule. Shift hours shall be 07.00 -15.00 or 15.00 -22.00.

The role involves all aspects of front office reception, including providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

The Ideal candidate will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles e.g. retail. The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

The opportunity the role presents a great opportunity to work with a close knit friendly dynamic team. Develop your skills and knowledge in a supportive and collaborative environment under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally, Uniform Onsite parking, along with team & individual performance incentives.

Drop files here browse files ...