Are you a dynamic hospitality professional ready to lead and inspire? At Mercure Sydney Bankstown, we’re seeking a passionate Front Office Manager to be the face of our hotel, ensuring unforgettable guest experiences every day.

As the heartbeat of our vibrant Front Office team, you’ll manage a motivated team, oversee seamless check-ins and check-outs, and deliver exceptional service with a smile. With a focus on innovation, teamwork, and a flair for problem-solving, you’ll create a welcoming environment where every team member and guest feels at home.

About Us:

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

We’re so much more than hotels — we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

Job Description

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

Lead the Front Office Team to deliver peak moments to our guests
Create welcoming environments and memorable moments for both guests and team members
Drive guest service initiatives within a diverse Front Office Team
Empower the team to consistently exceed guest expectations
Coach and mentor Guest Service Agents and Assistant Managers in their career development
Collaborate closely with Maintenance, Housekeeping, and Bankstown Sports Club teams on various projects and activities
Be mentored by an experienced General Manager

Qualifications

Your Skills and experience include:

Previous leadership role in a small to medium size property
Roster and Revenue Management preferred
Understanding of hotel property management system
Conflict resolution and negotiation skills
Flexibility to work across morning and afternoon shifts and weekends
Ability to train and mentor the team
Hold a valid Responsible Service of Alcohol and First Aid certificate.

Additional Information

What’s in it for you

An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
Career mobility opportunities within our International Hotel Group
Global perks in hotels and Accor partners
Fun, supportive, and collaborative working environment
Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note, you will require full working rights in Australia to be eligible for this position.