At BAE Systems Australia

Do interesting work that MATTERS
ENJOY what you do
GROW your career
Be YOU
We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world’s most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible.

Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work.

About the OPPORTUNITY

We have an exciting opportunity for a Field Services Technician to join our Central Function based at the Osborne Naval Shipyard reporting to the Field Services Lead.

You will be responsible for providing technical support to customers on the customers’ computing environment at the Osborne Naval Shipyard

Key responsibilities include:

Provide technical support for the customer’s extensive computing fleet: infrastructure, mobile fleet, Laptop & Desktop Fleet and Video Conferencing technologies
Troubleshoot and provide information to enable resolution on support requests and promptly allocate unresolved calls as appropriate
Receive and handle requests for support, following agreed procedures and within Service Level Agreement (SLA) guidelines
Installation and configuration of desktop hardware, software & peripherals device in a network environment
Manage customer expectations for the resolution of outstanding incident and service requests, advising customers in a timely manner of system downtime or interruptions
Create and maintain process instructions and relevant documentation
Work with the Asset Management team to ensure all IT assets are properly tracked
Complete System Administration and Classified duties as required
Alert the customer or business to potential, or known problems that affect the quality of services provided
Assist with projects where allocated
About YOU

Prior experience in a customer service/ helpdesk role is considered essential
Experience working with systems such Active Directory, JIRA is considered desirable
Ability to demonstrate a “Can-Do” attitude and eagerness to learn
Defence security clearance or eligibility to obtain a Baseline clearance, with view to upgrade to NV2
Eligibility to be cleared for International Traffic In Arms (ITAR) regulations
We believe in hiring for potential, we know that some candidates hesitate if they don’t tick all the boxes. If this role interests you, but you don’t meet all the criteria, we still encourage you to apply.

About US

You will be joining a workplace that truly cares about your wellbeing.

Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best.

As Australia’s largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia.

BAE Systems recognises the sacrifices of those who have served our Nation and their families. We support our veteran community through our internal veteran network (VetNet Australia) and strong charitable partnerships, internal offerings including reserve service leave, a Veteran Mentoring Program and other exclusive offerings available through our strategic partners.

We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions.

We are proud to be recognised as an employer of choice for women by WORK180.

Awarded the 2024 Quarter 1 Benchmarcx Triple R- Excellence In Candidate Experience Certification. As a member of the Circle Back Initiative we commit to respond to every applicant.

To learn more about our competitive employee benefits, flexibility, other employment opportunities and what to expect from our recruitment process please visit: www.baesystemscareers.com.au

Clearances

As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances.