Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A fantastic opportunity has presented itself for a Field Performance Lead, reporting to Executive Manager Field Business Operations

A bit about your role

The Field Performance Lead is responsible for driving the performance, productivity, compliance and continuous improvement of the internal field workforce across the region. Leveraging data-driven insights, operational expertise and a strong understanding of business processes, systems and tools, the role identifies performance trends and opportunities to improve customer experience, quality, safety, workforce effectiveness and cost outcomes. Working closely with operational leaders, the Performance Manager supports informed decision-making and delivers initiatives that enable sustainable operational improvement.

Partnering with Region and Field Area Managers, Safety and Quality teams, and Control Tower Performance functions, the role provides governance, performance visibility and issue escalation across field operations. The Field Performance Lead plays a key role in embedding best practices, monitoring progress against performance objectives, and driving continuous improvement initiatives that enhance operational excellence and delivery outcomes across Field Services.

A bit about you

This role requires a highly experienced telecommunications professional preferably with a bachelor’s degree in Telecommunications, Business, or a related commercial discipline. The successful candidate will bring a strong combination of commercial acumen, operational leadership and industry knowledge, with an understanding of emerging telecommunications technologies and their impact on field operations and service delivery. They will have a demonstrated ability to analyse performance trends, influence stakeholders and drive measurable business outcomes within large-scale and complex operational environments.

The ideal candidate will have experience delivering performance improvements through a contracted field workforce, supported by experience leading quality and performance initiatives across field operations. A strong working knowledge of nbn performance management systems, SMAX, Power BI, Field Services work types and associated workflows is highly desirable. The role requires exceptional analytical, problem-solving and stakeholder management skills, with a proven track record of using data and operational insights to improve workforce effectiveness, service quality, customer outcomes and overall business performance.

Demonstrated ability to analyse complex business and operational challenges, leverage data-driven insights, and deliver technology-enabled process improvements that enhance efficiency, performance, and decision-making will enable success in this role.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.