About the role
Lead with purpose - Empower with impact
Above award pay in a recognised best workplace
Hybrid model/Melbourne CBD hub/modern collaborative working environment
Lead with purpose – Empower with impact
Above award pay in a recognised best workplace
Hybrid model/Melbourne CBD hub/modern collaborative working environment
The Client
InLife is not your typical disability support provider. Since 2015, they have set out to rethink how things are done – from how they structure their teams to how they use technology – all with one goal: to deliver the highest quality support so people with disability can live with dignity, independence, and connection.
InLife is growing fast, supporting around 300 clients across metropolitan and regional Victoria, and they’re proud that their clients tell them they feel the difference. InLife was recently named in the Top 10 Best Workplaces in Australia 2025 by Great Place to Work: https://www.inlife.org.au/news/why-being-named-a-best-workplace-matters-to-us .

The Role
The Executive Client Service Manager will lead and inspire Client Service Managers and Senior Coordinators across multiple offices, providing both strategic direction and hands-on guidance.
This opportunity will drive exceptional client outcomes, foster a culture of collaboration and growth, oversee business support functions, resolve complex issues, and step in during urgent situations.

Beyond local teams, this influential role will strengthen sector relationships, support business development, and represent client services at an executive level. Reporting to the CEO, the Executive Client Service Manager will work with a leader who is supportive, fun and inclusive with a strong focus on growth and has a ‘gets stuff done’ mentality.

Reporting to the CEO, key responsibilities are:

Lead and mentor Client Service Managers and Senior Coordinators to reach their full potential
Oversee quality service delivery and embed continuous improvement across local offices
Provide guidance to business support functions, ensuring seamless operations
Act as the escalation point for complex client, funding, and compliance issues
Build and maintain strong senior stakeholder relationships across the disability sector
Drive business development and contribute to InLife’s organisational growth
Role model InLife’s leadership values – integrity, reliability, client focus, teamwork, and being down-to-earth
The Candidate:

Significant leadership experience within the disability sector, including a deep understanding of the NDIS
A proven ability to mentor and develop high-performing teams
Broad exposure to physical and mental complex behaviours
Strong business acumen, commercial insight with experience in executive management
Outstanding communication, interpersonal, and stakeholder management skills
A collaborative and client-focused approach, with the ability to manage complex challenges
Modern tech savviness
Tertiary qualifications in a related field (preferred)

The Offer:
The position is offered on a permanent basis with an attractive salary package and access to attractive PBI/NFP salary packaging.

Please quote in application: Executive Client Services Manager via Pro Bono Australia.