Empowered to Shine

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. Live your best work/life in a respectful environment that values your safety, wellbeing and the contribution you make.

The Role

Customer focused and trusted Advisor to join our Customer Contact Centre
Based in Blackburn
Full-time, Monday to Friday
This position communicates with people of all backgrounds and is a critical role in helping older Victorinas and their families navigate the Aged Care system and identify the services that will meet their needs. At Benetas, we provide services to older Victorians across Residential Aged Care, Home Care in the Community, and Retirement Living. This is non-facing role, providing customer service to clients over the phone, and utilising the Customer Relationship System (CRM).

About you

We are wanting to hear from candidates that can bring a combination of:

Previous customer service and administration experience
A friendly and positive nature, with a natural ability to build relationships that make a difference
The ability to learn about a range of products and service and retain information to provide an efficient service to our customers
Well-developed computer skills and telephony literacy
Knowledge of aged care services and familiarity with the terminology would be highly regarded.

Why Benetas?

Permanent full-time position in a recently renovated office in Blackburn, close to the train station and loads of free parking on site
Not for profit salary packaging up to $18,300 per annum - pay less tax and have more take home pay in your pocket
A safe and supportive work environment where people are valued and encouraged to share their ideas
Rewarding work that supports our clients to have a positive experience of ageing
Working in a trusted and values-based and not for profit organisation focused on quality and growth
An innovative and evolving business that is committed to being a trusted leader in Aged Care for all Victorians
Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, APPLY NOW!