Who We Are

We are Australia's leading telecommunications and technology company. And with a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We are all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work.
What We Offer

Performance-related pay.

Access to thousands of learning programs so you can level-up.

Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme.

Additional Telstra day off.

Additional 30% off Telstra products and services.

Toolkit provided (laptop + mobile phone + plan paid for).

About the role

Telstra’s in-house creative agency is seeking a mid-weight Designer to support the design and execution of customer communications. This role focuses on both conceptual ideation and translating existing creative concepts into production-ready assets, ensuring brand consistency and technical accuracy across all customer touchpoints, including social, retail and 1:1 communication.

The mid-weight Designer must be ideas-led and creatively driven, with a dedication to pushing boundaries of design thinking and elevate the quality of creative output. They will collaborate closely with Senior Creatives, Copywriters, and In-house Agency Leaders to implement design systems, building engaging customer content. This position requires a keen eye for detail, proficiency in design software, and an understanding of digital and social best practices.

Key Responsibilities

In your role you will be focused on elevating creative standards across all touchpoints, including social, retail, emails, direct mail, in-app and digital campaigns. You will be committed to building a culture of creativity, innovation, and operational efficiency.

Your core responsibilities:

Conceptual Ideation & Development

Contribute to conceptual ideation and creative development by actively participating in brainstorming sessions to generate original and innovative ideas, and shape compelling visual narratives that align with brand strategy and project goals.

Design Execution & Production

Translate design concepts into finalised artwork, ensuring readiness for deployment across various channels.

Prepare and package design files for development and deployment, adhering to technical requirements and best practices.

Retouch and manipulate images as needed to align with design specifications and enhance visual appeal.

Brand Consistency & Quality Assurance

Maintain and enforce brand guidelines, ensuring all communications reflect Telstra’s visual identity and tone.

Conduct thorough quality checks on all design assets, identifying and rectifying any inconsistencies or errors.

Adapt existing designs to various formats and layouts, ensuring consistency across different platforms and devices.

Collaboration & Communication

Work closely with Senior Creatives and Copywriters to ensure cohesive integration of visual and textual elements.

Liaise with Marketing Team members to understand briefs and opportunities within projects for visual design executions.

The successful candidate will have:

3–5 years of experience in graphic design or artwork production, preferably within a social or digital environment.

Demonstrated experience with modular design systems and creating assets for customer channel communications.

Proficiency in Figma and Adobe Creative Suite (Photoshop, Illustrator, InDesign), plus any other relevant design tools.

Strong understanding of colour theory, typography, and layout principles.

Ability to prepare files for both digital and print production, ensuring technical accuracy and quality.

Ability to confidently present design concepts and pitch ideas to stakeholders, clearly communicating the creative rationale behind decisions while remaining open and responsive to feedback.

Advertising and/or in-house agency experience highly regarded.

Experience in illustration, motion design and/or storyboarding is not mandatory but will be highly regarded.

This mid-weight Designer role is integral to Telstra’s mission of delivering personalised, engaging, and brand-consistent communications to our customers. If you are passionate about design and eager to contribute to a dynamic team, we encourage you to apply.