Customer Support Representative Idexx Laboratories location Sydney.

IDEXX has been changing the veterinary, livestock, water testing, and dairy markets for the better since 1983. Headquartered in the US and a leader in innovative pet healthcare, we service practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services.

Our products enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency, and build more economically successful practices. We also provide worldwide diagnostic tests and information for livestock and poultry, as well as testing for the quality and safety of water and milk. Through innovation, passion, and integrity, we’ve set a new standard for detection and analysis that continues to enhance the well-being of pets, livestock, and people around the world.

The opportunity IDEXX is continuing to grow and innovate and as a result we are currently seeking a customer service expert to join our Rydalmere team in being the technical support point of contact for our veterinary clinic customers. This diverse role assists customers through troubleshooting diagnostic equipment, resolving customer product queries, processing customer orders, maintaining customer information in the database & liaising with our internal teams to ensure we provide an exceptional customer experience. We are also happy to discuss part-time options!

The successful candidate first and foremost, you are someone that is passionate about creating an exceptional customer experience. You ideally will have vet nursing experiencing within a clinic. Understanding the Veterinary environment or technical/scientific diagnostic equipment industry is highly desirable, although you will receive comprehensive training.

An aptitude to learn and impart technical product information is essential, as is the ability to be self-motivated whilst working in a team environment. Previous experience working in a customer contact environment is advantageous. Proven skills in workload prioritisation, problem solving, root cause analysis and time management.

What we can offer in return, this role offers an opportunity to join a global market leader that continues to reinvest $100M per annum into research and development devoted to veterinary diagnostics. Work within a collaborative and passionate team environment. Ongoing health and wellness activities and voluntary community leave entitlements. Most importantly, this role offers you an opportunity to make a difference and positively impact the community alongside a fantastic local team who pursue our purpose with passion.