At Tennis Australia, we’re creating a more playful world through tennis – for everyone.

From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.

We’re a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we’d love to hear from you.

We’re committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.

About the role

We are now looking for a Customer Support Coordinator to join our team on a permanent, full-time basis. In this role, you will play an integral part in the delivery of exceptional customer service and improving customer experience across all aspects of the business.

In this role you will be responsible for:

Delivering exceptional customer service across multiple channels, including in-person, phone, live chat, and email, ensuring a professional and friendly experience for all internal and external stakeholders
Efficiently navigating and utilising various system platforms to support customer service operations
Cultivating and maintaining positive relationships with customers and stakeholders
Collaborating with team members in a dynamic, fast-paced environment
Performing administration and planning tasks as required

About you

To be successful in this role you will have:

Demonstrated experience in a customer service role, effectively supporting a diverse range of stakeholders
Experience with various system platforms is highly valued
Excellent communication and administrative skills with a high attention to detail and the ability to establish strong professional relationships
Hold (or be willing to obtain) a current Police Check and Working with Children Check
Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia

What’s to love?

Career development with a range of formal education and on the job training opportunities
Tickets to the Australian Open plus Superbox tickets to events at Rod Laver & Melbourne Arena
Monthly health & wellbeing activities with access to CorePlus Pilates
Onsite gym, tennis facilities & free onsite car parking
Salary packaging & a range of discounts from our sponsorship partners
Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees
We are proud to be recognised as an employer of choice for women by WORK180

To Apply

If you think you’re up to the challenge, we’d love to hear from you! Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.