Customer Service Officer Moonee Valley City Council location Melbourne.

About Moonee Valley City Council Moonee Valley City Council is a vibrant and diverse municipality. We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses. Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our collaborative environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.

The Opportunity Council’s Customer Service team operates as the major interface between the community and the organisation, and is responsible for efficiently and professionally handling general enquiries, requests and payments for Council services. You will be focused on the delivery of high-quality responsive services to our internal and external customers either via face to face, telephone and a variety of online and digital channels, including social media.

Responsibilities providing prompt, friendly, knowledgeable and efficient responses to requests, enquiries and or complaints from customers contacting the customer service team, at any contact point and at required times and locations.  Delivering accurate, timely information and advice that is consistent with Customer Service policies, procedures and Council’s service standards.

Documenting all customer contacts in order to facilitate regular and accurate reporting on service levels and issues. Utilising correct corporate software to capture customer information and requests for service, taking care that processes are followed and there is appropriate attention to detail.

Skills & experience previous experience working within a multi-skilled, high volume, customer driven environment with a genuine commitment to provide quality customer service. Demonstrated experience and aptitude in dealing with members of the public through a variety of contact channels such as; in person, via telephone, email, social media and other digital channels. Competency in the use of Microsoft Word and Excel and other Microsoft Office products with the ability to quickly adapt to using Council specific software and demonstrated numeracy and problem-solving skills (including cash reconciliation).

Benefits at Moonee Valley City Council, we provide a number of benefits to our valued employees including flexible work opportunities. Local Government Employees Health Plan. Novated vehicle leasing. Employee assistance programs / phone or in person counselling services.