Customer Service Officer Hays Contact Centres location Sydney, Parramatta and Western Suburbs. Excellent opportunity to join a Government Department in Western Sydney with an Immediate start. Your new company this is a fantastic opportunity to join a government organisation working on a one-off project which will see you on the fore front line for all customer enquiries. Based in Western Sydney, this department is looking for multiple customer service officers to answer inbound calls and follow up with any general enquirers. Your new role calls are in relation to the recent election and you will be providing customer service support and updates to individuals following on from the event. The role will require you to be able to provide a high-level quality of customer service daily, ability to take a high-volume of inbound calls and handle complaints where necessary, provide clear, correct and timely information whilst following up with emails and data entry to ensure all matters are resolved quickly. What you'll need to succeed to be successful for this position you should have previous experience working within a contact centre essential, previous experience working within collections is highly desired, confident multi-tasker and have a committed approach to customer satisfaction, please note this contract is currently for three months with a strong potential to extend after this, this will be an asap start and you must be available immediately to interview. What you'll get in return on offer to you is a pay-rate of $30 per hour + Super. In return you will receive excellent working hours Monday to Friday working 7 hours a day within 7am to 7pm as well as join a vibrant, supportive and friendly team environment.