Customer Service Officer Matchworks location Sydney.

Do you want to improve your skills or kickstart your career within Employment Services or Administration. Do you have excellent organisational skills and a willingness to contribute to a positive culture across all our workplaces. MatchWorks is looking for a Customer Service Officer to join our Prestons office.

At MatchWorks, we believe everyone deserves the opportunity to work. That is why, every year, we help thousands of people from all backgrounds, ages, and abilities to find sustainable employment. We are also part of the genU family, and we proudly reinvest our profits back into the communities we work within to help people lead their best lives. At genU, we’re not all the same. And that’s one of our greatest strengths. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to live our values and to succeed in our vision, we must all be active in building inclusive communities.

About you we are seeking a motivated and enthusiastic Customer Service Officer. We are after someone who can provide a high level of customer service and engagement to assist those in the community with various barriers to employment to find suitable work. This is an exceptionally rewarding position where no two days will be the same.

Experience and specialist knowledge demonstrated ability to work in high flow reception area directing traffic to appropriate services. Strong communication and negotiation skills with the ability to apply conflict resolution skills to diffuse situations. Demonstrated strong administrative skills including word processing, data entry and filing. Competence in the use of Microsoft Word/Excel, email and internet. The ability to use office equipment such as photocopiers and facsimile machines. Proven ability to accurately record and retrieve information using a database system. Exhibited strong customer service skills, including telephone manner.

Desirable previous experience in the Employment Services Industry. Qualifications in Business Administration Field. Please note, in line with requirements for this position, the recruitment process will require the preferred candidate to consent to an NDIS Worker Screening Clearance. If this sounds like a position that suits your current career focus, we would love to hear from you.

Here at genU we're a group of passionate, driven people who want everyone’s lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered. Genu welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity, ability, and sexuality. We are committed to providing a safe and inclusive environment for all and living the values of genu each and every day.

There are so many benefits available when you work with MatchWorks, some of which include exceptional salary packaging options- Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits.

24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health. Individual career development focus and opportunities. Paid parental leave. An ability to purchase extra leave. Paid half day off a month. Recognition programs. Positive and collaborative culture. Connections with new people who inspire, mentor and lead.