Conductor – Seymour Talent Community

Join our Talent Community and be first in line for future Conductor roles in the North East (Seymour Region)

Deliver safe, friendly customer service on board V/Line trains

Complete a Certificate III in Rail Customer Service as part of your training

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.

Looking for a full-time or part-time role with V/Line? Express your interest in upcoming Conductor positions across regional Victoria. You’ll complete a full recruitment process now and be considered for roles as they become available over the next 3 to 9 months.

About the role

As a Conductor, you’re not just a member of the Customer Group; you’re the face of V/Line, ensuring every journey is safe, smooth, and enjoyable for our passengers onboard the train. Your role is crucial in delivering top-notch customer service and maintaining high standards on our regional trains across Victoria.

By showcasing your initiative and knowledge of V/Line policies, you’ll ensure the safety and satisfaction of our passengers, contributing to V/Line’s success and revenue protection.

Conductor work on rotating rosters. Shifts can begin as early as 3:30 AM and may also end at 3:30 AM.

Depending on scheduling and business needs, you may be required to sign on and work at various stations along the North East line within 80km of your Home Depot (Seymour).

Key Accountabilities include:

Customer Service & Information: Be the go-to person for passengers, providing assistance and information to customers face to face, and via a PA system

Train Preparation: Ensure trains are ready for service, from cleanliness to functionality

Fare Management: Handle ticket sales, checking tickets, and provide fare advice during train services.

Platform Duties: Oversee train departures and assist with luggage at stations

Coach Duties: Manage coaches during planned and unplanned disruptions and events

Fault Reporting: Manage and report any equipment or facility issues

Emergency Management: Be prepared to handle service disruptions and emergencies

The role is highly autonomous therefore you’ll possess a level of maturity, previous success in operating in a safety and time critical environment and an absolute commitment to providing superior customer service.

About a Talent Community

Our Conductor Talent Community is your opportunity to express interest in upcoming full-time and part-time roles with V/Line along the North-East line. Even if there isn’t an immediate vacancy, we’re looking to connect with passionate, customer-focused individuals who are ready to help keep regional Victoria moving.

When you apply, you’ll go through a full recruitment process, including interviews and assessments, just as you would for a current vacancy. Successful candidates will be placed in a talent pool and considered as new Conductor positions become available over the next 3 to 9 months.

This approach allows us to build strong connections with future team members and ensures we’re ready to move quickly when opportunities arise—often as our current Conductors take on new roles and challenges within the business.

About you

You will bring a mature approach, proven success in safety and time-critical environments, and an unwavering commitment to delivering exceptional customer service. You thrive in independent roles and excel under pressure.

Our ideal candidate will possess the following:

Completion of Year 10 or equivalent

Valid Victorian Driver's License

24/7 availability for shift work

Cash handling

Strong verbal and written communication skills

Ability to work within rules and compliance frameworks

Friendly customer service skills

Strong safety awareness

Importantly you align to V/Line’s core values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, and Human Rights.

Due to Fatigue Management Considerations, successful candidates will need to reside within 1 hours travel time of the Seymour Depot.

If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

What we can offer

In addition to free Myki travel, we offer:

Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.

Huge potential – We’re transforming, and you can to. Be a change maker, recognised for your contribution and creativity.

Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.

Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.

Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

You will gain a Cert 3 in Customer Rail Operations across 4-5 weeks in Melbourne and then have an additional 2-3 weeks completing On-The-Job training at your Home Depot. Whilst completing both of those, you will be on a Conductor Trainee ($35). Once qualified your rate will be as Conductor ($47.52), plus loadings & penalty rates in line with V/Line Rail Operations and Administration Employees Agreement 2023.

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references. These assessments may commence during the application period.

Applications close: Tuesday 3rd of July at 11:59pm

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.