At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

Salary Range: $80K - $90K

OUR BENEFITS

In addition to interesting, engaging opportunities that impact at scale, and ongoing personal and professional development opportunities, Thales Cyber can offer you:

• Competitive remuneration structure
• Hybrid and flexible working options under the Thales Flex program
• Paid parental leave and family support through Parents at Work
• The day off on your birthday each year
• Novated Lease options
• Ongoing personal and professional development opportunities
• Sonder – Wellbeing & Support Partner

ABOUT THALES

Thales delivers cybersecurity products and services that keep people and assets safe, giving organisations confidence in the security of their digital journeys. Our solutions are deployed in 148 countries, helping governments to maintain sovereignty and organisations to preserve their strategic autonomy.

Thales is a global leader in cybersecurity — no.1 in data security — with more than 6,000 experts and developers worldwide. We bring trust and resilience to key industries including finance, health, retail and manufacturing, as well as critical sectors such as aerospace, defence, critical infrastructure and space.

This role sits within Thales Cyber, an Associated Entity of Thales Australia.

YOUR ROLE

As a Cloud Support Technician, you will play a key part in supporting and enhancing our cloud, infrastructure, and endpoint environments. You’ll work hands‑on across Azure, networking, security, and enterprise systems to ensure stability, performance, and operational excellence. This is an on‑site, full‑time role that also participates in a 24/7 on‑call roster for business‑critical systems

YOU’LL

Administer, configure, and optimise cloud and on-premise systems
Investigate and resolve complex ICT incidents and system faults
Perform root cause analysis and implement long-term fixes
Support network infrastructure (LAN, WAN, VPN, firewalls, routing, switching)
Manage vulnerability remediation, patching, and security compliance
Deploy and maintain applications, endpoints, and system configurations
Test system changes and ensure stability before production release
Maintain documentation, CMDB records, and knowledge base articles
Collaborate with vendors and internal teams on projects and support
Participate in a 24x7 on-call support roster
WHAT YOU’LL BRING

Bachelor of Engineering/ Computer Science / Information Technology
Experience supporting cloud platforms (especially Microsoft Azure environments)
Strong troubleshooting skills across infrastructure, networking, and endpoints
Knowledge of incident management, SLAs, and IT service frameworks
Exposure to network technologies (VPNs, firewalls, routing, switching)
Understanding of cyber security, patching, and vulnerability management
Ability to manage multiple priorities and resolve complex technical issues
Strong documentation and communication skills
Collaborative mindset with ability to work across teams and vendors
Proactive approach to continuous improvement and system optimisation
WE ENCOURAGE YOU TO APPLY

After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress through the selection and assessment process. Prior to being offered employment, you will be required to complete pre-employment checks, including police and medical checks where applicable.