HDS is one of Australia’s fastest-growing logistics providers, delivering supply chain solutions for major retail and consumer brands nationwide. We’re looking for an experienced and proactive Client Support Officer to serve as the primary point of contact for a key client account at our Eastern Creek depot.

The Opportunity:

This is a relationship-focused role that sits at the interface between our client and internal operations and inventory teams. Reporting to the Client Manager, you’ll be responsible for keeping communication flowing, issues resolved, and service levels maintained. You’re someone who stays calm under pressure, communicates clearly, and takes ownership of problems through to resolution.

Key Responsibilities:

Act as the key liaison between the client and HDS operations and inventory teams, ensuring clear and timely communication on all account matters
Manage and resolve credit requests, discrepancies, and exceptions including temperature concerns, safety issues, and delivery variances
Generate and distribute client-facing KPI reports, tracking service performance against agreed benchmarks
Manage ad hoc requests from the client, coordinating internally to deliver timely and accurate responses
Report on and resolve supply chain issues including inbound supplier delays, ensuring the client is kept informed and impacted orders are managed proactively
Maintain accurate records of client interactions, exceptions, and resolutions to support continuous improvement and account reviews
You’ll Bring:

2–4 years’ experience in a customer support, account management, or client services role – logistics or supply chain experience highly regarded
Confident communicator with the ability to manage client relationships professionally under pressure
Strong problem-solving skills with the ability to investigate issues, identify root causes, and drive resolution
High attention to detail with experience in reporting, data management, or KPI tracking
Proficient in Microsoft Office and comfortable working across multiple systems and platforms
Why Join HDS?

Full-time, stable Monday to Friday role with a growing national logistics business
Work on a high-profile account with a major national client – great exposure for your career
Supportive team environment, on-site parking, and ongoing career development opportunities
Apply Now!

If you’re a solutions-focused communicator who thrives on building strong client relationships and keeping operations running smoothly, we’d love to hear from you.

Company Overview
Home Delivery Services (HDS) is a national logistics and warehousing business supporting customers across Australia with warehousing, distribution and delivery services. We operate in a practical, down-to-earth way and focus on reliability, safety and getting the job done properly. HDS values teamwork, accountability and clear expectations, and we aim to provide a stable and supportive working environment across both operational and office-based roles. As a growing business, we offer consistent work, flexibility where possible, and a straightforward approach to how we operate. People at HDS know what’s expected of them and are supported to do their job well. If you’re looking for a stable, honest workplace with good people, clear expectations and a no-ego culture, HDS is a great place to work.