About the Opportunity
The Client Support Administrator is responsible for providing front line administrative support and a high level of customer service to clients, carers, staff, and external stakeholders. The role plays an integral part in the overall functioning of the Palliative Care service with responsibilities spanning client interface, information management including data entry and processing; office supply and equipment management; accounts and invoice entry. A component of the role is to work within the Palliative Care Liaison team to provide administrative support to the Liaison Nurse.

About you
We are looking for someone who can:

Perform administrative duties according to business operations and policies and procedures whilst providing excellent customer service to our clients and their carers, in a sensitive and professional manner

Accurately process client referrals, admissions, discharges, deaths, bereavement discharges as per MCM Palliative Care procedures

Maintain electronic client record (PalCare)

Collaborate with peers and colleagues to ensure efficient and effective service delivery and continuous improvement of all systems and services

Maintain the medical consumable and stationery supplies and process orders for medical, stationery and other office supplies as required. As well as, manage on-site resources (room bookings, assisting with set up of room and equipment)

Benefits of working with MCM include:
Diverse and inclusive organisation
Attractive Salary Packaging benefits
Supportive learning and development environment
Culture of continuous improvement
Essential:
Excellent and demonstrable administrative competencies in telephone and reception duties

Demonstrated experience using medical terminology in an administrative capacity

Strong computer skills in a range of programs including accurate data entry, Microsoft Outlook, Word, Excel and client management systems (PalCare or similar)

Extremely organised with strong time management skills to juggle priorities and meet deadlines

Effective communication skills including the ability to manage requests regarding sensitive and confidential information

The ability to be both clear and effective in dealing with others regarding sensitive and confidential information

Well-developed interpersonal skills with a commitment to providing exceptional customer service in a challenging environment

Demonstrated ability to work autonomously and as part of a team

An understanding of the requirements for ensuring child safety

Screening Criteria:
National Police check
Working with Children check and NDIS Worker Screening check or ability to obtain
Valid Victorian Drivers license
Right to Work in Australia
Applications for this role will close on 12 October 2025/or Applications may close before the deadline, so please apply early. Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities. If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact recruitment@mcm.org.au to let us know how we can better support you to apply.

About MCM
MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety
MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access
At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.