Client Services Advisor Ministry of Business, Innovation and Employment location Auckland. Salary as of 1 July $58,175 per annum.

About the role being a Client Services Advisor (CSA) in the Te Whakatairanga Immigration Contact Centre (ICC), you will gain invaluable insights into MBIE, you'll build relationships within the organisation, have the opportunity for growth and development while being well supported by an experienced leadership team.

ICC takes inbound calls and emails from our internal, external, and global customers. As part of the ICC team you will provide valuable information and guidance to people who wish to visit, study, work or live lawfully in Aotearoa. To be successful in this role, you will need a passion for learning, a positive, pro-active approach to work, be resilient and have proven experience in a customer service environment.

Hours this is a permanent, full-time role where you will be scheduled for an 8 hour shift, between the hours of 12 noon and 10 pm, Monday to Friday and the potential to WFH up to 40% of the time, once you are trained, capable and confident. Preference will be given to those who can commit to late shifts, eg an 12 noon start onwards. If you are interested in working part time- you must commit to work a minimum of 20 hours per week Monday to Friday. Please contact us to discuss further.

Training fully paid training will potentially start on the Monday 17 July 2023. Training will require your full-time commitment to 37.5 hours per week, Monday to Friday between 8 am and 6 pm. Training will be for a period of approx. 4 weeks. Should you be interested in part time, you must be able to commit to fulltime training. On conclusion of the training period, you will commence your part-time working schedule.

Salary the starting salary for our Client Services Advisor as of 1st July $58,175. Thanks to our progression framework, if you like self-development and achieving goals there is the ability to move quickly through our salary steps. Within 12 to 18 months, you could be on $68,380 with the ability to move to a Senior Client Service Advisor role and earn up to $75,114.

Our Client Service Advisors will be able to demonstrate strong computer skills as well as exemplary verbal and written communication skills to create a great customer experience. Listen to what people need, analyse information quickly and give brief, comprehensive and correct information for the issue at hand. Handle stressful and emotionally difficult situations with a level head and sensitive approach.

Communicate and build rapport with a diverse variety of people and cultures. Be agile working in a fast-paced, exciting, and fluid environment with the ability to learn and understand technical information quickly. Applicants must be New Zealand citizens or hold a New Zealand Permanent Residency Visa.

What we can offer a supportive, collaborative and inclusive work culture working in modern, open plan and earthquake-safe contact centre offices with height adjustable desks for health benefits and comfort. A diverse role with opportunity to grow your knowledge, experience and understanding of New Zealand matters and it's current climate, with ongoing training, support and coaching to enable your success and professional development.

Consistent progression, along with steady salary increases if you choose to develop your career. The satisfaction of knowing that you are providing an essential service and helping "Grow Aotearoa for All", every day. The potential to work from home up to 40% of your time, once you are trained, capable and confident.

Staff benefits discounts on gym memberships. Reduced health insurance premiums. E-bike discount scheme. Free flu vaccinations. This is a great opportunity to start your career in government. Learning about the many aspects of the Ministry of Business, Innovation & Employment will open numerous career paths to you with one of New Zealand's largest employers.

About MBIE 's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders. We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours. Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.