Client Services Advisor

at Ministry of Business, Innovation and Employment
Published February 12, 2024
Location Auckland, New Zealand
Category Customer Service  
Job Type Full-time  


Client Services Advisor Ministry of Business, Innovation and Employment location Auckland. $60,727.

Company description discover a career with purpose at MBIE. MBIE offers the potential to work from home up to 40% of the time after training. Brand new offices in Auckland CBD. Full time position, Mon - Fri, 7.5 hour shifts between 10 am and 10 pm. Provide essential support to people from all walks of life via phone and email. Salary $60,727 per annum.

About the role are you calm, composed, and provide great customer service? Do you enjoy interacting with people from all walks of life via phone and email with a positive approach? If so, then come join MBIE as a Client Service Advisor to help grow Aotearoa for all.

As a Client Services Advisor in the MBIE Customer Service Centre, you will gain invaluable insights into MBIE, build relationships within the organisation, have the opportunity for growth and development while being well supported by an experienced leadership team.

MBIE's Customer Service Centre handles a wide variety of inbound calls and assists clients across a broad spectrum of areas providing quality service to customers on the Bonds & Tenancy, Companies, Consumer & Commerce, Employment Services, EWRB and Immigration NZ lines. Depending on our business needs at the time you could take calls from clients on one or more of these lines.

To be successful in this role, you will need commitment and resilience, a passion for learning, a systematic and pro-active approach to work and proven experience in a customer service environment. If this sounds like you, then this is your next exciting opportunity.

Hours this is a permanent, full-time role with paid working hours of 37.5 hours per week. You will be scheduled for an 8-hour shift that includes an unpaid 30 min break, Monday to Friday. To enable us to provide quality service to Aotearoa and internationally, MBIE's Customer Service Centre is open 24/7. We are looking for candidates that can be adaptable with their starting and finishing hours, to take calls on our Immigration line and are able to work a 7.5 hour shift starting between 10 am and 12 noon or starting at 2 pm.

Training fully paid training will potentially start mid April 2024. Training will require your full-time commitment to 37.5 hours per week, Monday to Friday between 8 am and 6 pm. Training will be for a period of approx. 4 weeks.

Salary the starting salary for our Client Services Advisor is $60,727. Thanks to our progression framework, if you like self-development and achieving goals there is the ability to move quickly through our salary steps. Within 12 to 18 months, you could be on $68,380 with the ability to move to a Senior Client Service Advisor role and earn up to $77,359.

Skills and experience required our Client Service Advisors will be able to demonstrate strong typing skills as well as exemplary verbal and written communication skills to create a great customer experience. Listen to what people need, analyse information quickly and give brief, comprehensive and correct information for the issue at hand.

Handle stressful and emotionally difficult situations with a level head and sensitive approach. Communicate and build rapport with a diverse variety of people and cultures. Be a reliable and committed team member with a customer centric approach.

Be agile working in a fast-paced, exciting, and fluid environment with the ability to learn and understand technical information quickly. Applicants must be New Zealand citizens or hold a New Zealand Permanent Residency Visa.

What we can offer a supportive, collaborative and inclusive work culture working in modern, open plan and earthquake-safe contact centre offices with height adjustable desks for health benefits and comfort. A diverse role with opportunity to grow your knowledge, experience and understanding of New Zealand matters and it's current climate, with ongoing training, support and coaching to enable your success and professional development.

Consistent progression, along with steady salary increases if you choose to develop your career. The satisfaction of knowing that you are providing an essential service and helping "Grow Aotearoa for All", every day. The potential to work from home up to 40% of your time, once you are trained, capable and confident.

Staff benefits discounts on gym memberships. Reduced health insurance premiums. E-bike discount scheme. Free flu vaccinations. This is a great opportunity to start your career in government. Learning about the many aspects of the Ministry of Business, Innovation & Employment will open numerous career paths to you with one of New Zealand's largest employers.

About MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders. We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, we are committed to creating a safe, trusting, inclusive workplace where our people can thrive. Click here for more about our culture and values, as our values guide how we work and interact with one another and with our customers.

Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.

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