Claims Administrator DFP Recruitment location Maitland and Hunter. AUD 65000 - 75000 per annum.

Multiple Claims Administrator Roles. Newcastle CBD. January Start. Salary: $65K - $75K + Super. Excellent Benefits and Career Progression Opportunities . Our client is a leader in financial services, health, and technology, shaping the future of investing and healthcare across industries.

As a Claims Administrator, you'll be at the forefront of customer service, providing support to individuals lodging insurance claims and accessing superannuation benefits under invalidity or terminal illness grounds.

Key responsibilities serve as the first point of contact for insurance claims, including Death, TPD, Trauma Insurance, Income Protection, and Personal Injury claims. Handle inbound and outbound calls with empathy, managing potentially sensitive and complex conversations. Process, lodge, and triage claims, ensuring timely follow-up and completion.

Actively manage and track claims within service level agreements (SLAs), escalating when necessary. Provide accurate information without offering financial advice. Participate in team training to enhance knowledge and skills. Maintain customer records, respond to inquiries, and manage dissatisfaction feedback.

What We're Looking for experience previous roles as a Claims Administrator or within superannuation. Skills strong verbal and written communication, detail-oriented, proficient in Word, Outlook, and Excel. Certifications RG 146 compliance (or willingness to undertake study). Attributes Empathetic, proactive, and a team player with the ability to manage tasks independently.

Why Join us a diverse and inclusive workplace where all backgrounds are welcome. A chance to contribute to shaping the future of financial services and healthcare. Comprehensive reward and wellness platform. Private Health Insurance discount. Focused on Mental Health + More .