Operator

at New Zealand Police
Published September 5, 2022
Location Auckland, New Zealand
Category Customer Service  
Job Type Full-time  

Description

Operator New Zealand Police location Auckland.

Police Emergency 111 Call Centre Operator, it starts with you. Based at Otahuhu, Auckland. Training salary: $57,083.00, and then $64,652.00 upon training completion. Shift work. Permanent, Fulltime. Multiple start dates throughout 2022 with multiple positions available. Attractive shift incentive.

About the role join a contact centre with true purpose, making a difference directly to New Zealand communities. Use your communication and problem solving skills to impact other Kiwi's lives every day.

You will be the first point of contact to answer inbound enquiries from the public at their time of need. Whether you're dealing with emergency or non-urgent enquiries, you will be trained to alleviate stress, accurately identify the needs of your caller and ensure the appropriate Police response via your knowledge of Police procedure.

While this role is meaningful and rewarding, with a highly supportive environment, it's also the start of a career.  In addition to a competitive salary NZ Police are committed to ensuring quality people stay and develop, with structured pathways into many other roles, including a police officer.

You will be making our communities feel and be safer by taking phone calls from those in need and working in a tight knit culture of support, where people care. A Police Communicator is more than a job, with proven career development pathways.

It takes a special person to do this role and great Police Communicators come from many different backgrounds. What they all have in common is a passion and empathy for helping others in need.

Great questioning and listening skills to make quick, accurate decisions. Ability to think on your feet and resilience and professionalism in the face of adversity. Taking enquiries through a variety of channels you'll make people be safe and feel safe by building trust and confidence.

What you’ll bring being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police.

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”. We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level, i.e. Individual Contributor.

These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address.

About us our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe. To be considered for this role you need to be either a New Zealand or Australian Citizen or a New Zealand Permanent Resident.