Case Manager Ministry of Social Development location Northland.

About us the Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities. As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Case Manager, Kerikeri – Permanent, Full time, Permanent (37.55 hours/week), Location Kerikeri, Northland. We help New Zealanders to be safe, strong and independent. Be part of an organisation that makes a difference in the lives of New Zealanders. Joining an inclusive working environment that embraces and celebrates diversity. Work with a supportive team that are committed to continuous improvement.

What you'll be doing as the face of the organisation, our Case Managers will engage with and work alongside our clients to support them into employment, emergency housing, administer hardship grants and other assistance as required.

Our clients come from a wide range of backgrounds and cultures. On any given day you’ll interview clients, either over the phone or face to face, all with different circumstances and receiving different types of support from us. You’ll work with clients to empower them to achieve their goals and to take steps towards a better future.

Every day is busy and demanding but very rewarding as you can positively influence people's lives. If you are passionate about making a positive impact in the lives of vulnerable people, dependable to the core and have the grit and tenacity to show up and work hard even when the going is tough, this could be the right role for you.

What you'll need to succeed we are looking for people who can work in a fast paced, pressured environment and have the confidence to make good, considered decisions. You’ll have strong people skills and be able to negotiate outcomes. Empathy, conscientiousness and problem-solving are some of your key strengths. You’ll have the ability to put the client at the centre and understand their unique situation and challenges. You’ll bring a high level of personal integrity, initiative and self-management skills.

Key strengths and attribute strong interpersonal skills and an ability to develop trust and rapport quickly. Sound decision making and problem-solving skills. Sound computer skills and the ability to learn new systems and processes quickly. Exceptional customer service skills, client focused.

What's in it for you we are committed to providing you with a positive work environment and you will work with like-minded people who want to get great results for New Zealanders.

We care about the growth and wellness of our people and offer them an annual pay progression every October. $400 Vision-care annual allowance to help subsidise the costs of eye tests and eyewear, including glasses and contact lenses. Encouraging the wellbeing through a wellbeing-related healthcare provider reimbursement payment of $70.00 (including GST).

We support our people to engage in te reo Maori and tikanga Māori and will recognize an employee’s competence in te reo Maori by payment of an allowance (based on proficiency). Staff discount on Southern Cross Health Insurance. A capability development framework to support your career aspirations with us.

Lots of practical wellbeing support through Poutuara - peer support, Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose, feels valued, is thriving. Generous family leave provisions.

Our Values Manaaki – We care about the wellbeing and success of people. Mahi tahi – We work together, making a difference for communities. Whanau – We are inclusive and build a sense of belonging and place. Tika me te pono – We do the right thing with integrity.