At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica.

About us:

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

What you’ll do:

Are you ready to drive real change in health, beauty, and wellness? We’re looking for an experienced Business Analyst with a strong background in loyalty programs to join our Strategy, Architecture and Delivery team.

Key responsibilities of this role include:

Analyse and document business processes and system requirements for medium to large initiatives
Collaborate with internal and external stakeholders, including IT, business units, and vendors
Facilitate workshops, communicate technical matters, and contribute to projects from ideation to completion
Continuously improve business analysis practices and support the Technology Roadmap
Ensure technology change impacts of project are assessed, liasing with internal teams to co-ordinate change activities and testing in related systems

What you’ll bring:

Demonstrated experience with Loyalty programs (mandatory)
Proven experience in Business Analysis or Systems Analysis. Project Management experience an advantage
Relevant experience working with outsourced development partners (including offshore resources) is required
Experience with loyalty programs, platforms and systems is essential as this role will be supporting our Loyalty offering
Experience with digital products/channels and product lifecycle management
Proven experience with translating customer experience designs into user stories
Ability to coordinate with design, product and engineering to facilitate user story readiness
Ability to communicate effectively with resources from various IT disciplines (e.g., developers, network, infrastructure)
Experience in the delivery of software solutions and products from concept to delivery and operation
Experience facilitating workshops, delivering training, and transitioning to support teams
Ability to identify risks and issues, develop appropriate mitigation strategies, and escalate accordingly
Proficient with collaboration tools including JIRA and Confluence
Relevant experience working in Agile projects, highly desirable
PRINCE2 or similar project management methodology training is highly desirable
Bachelor’s Degree preferred, but not essential

Why us?

Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica and Clear Skincare Clinics
Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
Novated leasing options
Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
Beautiful outdoor terrace for work and recreation
Food, coffee and health & wellbeing facilities onsite including a landlord operated gym
Dedicated end of trip facilities (cycle racks, showers, lockers)

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices.

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.