Bookings Administrator Bach Stay NZ Limited location Northland. $27.50 an hour plus.

Bach Stay NZ Ltd is a small family business managing bach and holiday home rentals in Mangawhai, an hour and a half north of Auckland. This vibrant and growing town with surf beach and estuary offers a great lifestyle for those who love the outdoors.

We are seeking a part-time Bookings Administrator to assist with the day-to-day operations of the business. You must be confident working independently as well as part of a small team, and it is a very hands on role, so you must be prepared to do whatever is needed to keep things running smoothly. It is a job that is varied and rewarding, and we aim to provide an environment that is safe, fun and promotes growing your career. The hospitality nature of the role also requires someone that is adaptable and flexible to help us meet our guests’ needs. This is a new role and available for an immediate start.

Key Responsibilities are preparing and checking properties for rentals. Guest liaison and support. Post-departure property checks. Assisting with administration of enquiries and bookings, as well as other admin duties. Communicating with owners. Coordinating with other staff and contract cleaners.

The ideal candidate will be an outgoing, all-rounder, who thrives on providing a great customer experience. The right skills and attitude are more important than experience and we will train you in all aspects of the role. Previous experience in a similar role would be advantageous but is by no means essential.

We are looking for an individual who knows what great customer service is and has a strong worth ethic and can-do attitude. You will need to have a flexible approach, as the times you may need to work can be variable but in turn there is flexibility in what we can offer. You will be working in the field and also from home, so you need to be a self-starter in both environments.

There will be a minimum of 40 hours per fortnight, and the ideal candidate will have some flexibility to work extra hours where possible. The hours will be worked to a set fortnightly roster as below, and the number in brackets are indicative of the average hours for that day. The actual hours can vary depending on the number of arrivals/departures and any issues encountered. Week 1 - Monday (8), Friday (8), Saturday (4), Sunday (8), Week 2 - Monday (8), Friday (8). You also need to be prepared to work or take calls in the evening on rostered days and an extra allowance is paid for this.

Key Skills we are seeking are strong admin skills and the ability to learn new systems quickly. Excellent attention to detail and the ability to follow detailed processes accurately. Excellent communication and customer service skills. Time & work management skills. Strong problem-solving ability and practical skills. Honesty, Trustworthiness, and Integrity. A good level of physical fitness – you are regularly carrying items to and from houses and up and down stairs and on the odd occasion you may need to go under a house or up a ladder.

The applicant will need to live within the Mangawhai Heads/Mangawhai Village area or be prepared to relocate (the majority of our work is in the Heads). Have good SPARK mobile coverage at their place of residence and have reliable internet access that is suitably fast for business administration VDSL or Fibre. Have a suitable space at home to work undistracted and a desktop or laptop computer. Have a clean and valid NZ driver’s licence or valid international driver’s licence.

Have a clean and tidy, reliable vehicle that is warranted, registered, and insured. A business vehicle may be available for use on some days, but you need to be prepared to use your vehicle as and when required. You will be reimbursed for mileage at IRD rates for any business use. Be a legal resident of New Zealand or hold a valid work visa.

We offer the right candidate the opportunity to earn a competitive salary. Live in a beautiful location and enjoy a great lifestyle. Develop your career in a growing tourism-based business.