L2 Desktop Support Engineer

at Entain Group PTY LTD
Published February 15, 2024
Location Auckland, New Zealand
Category Engineering  
Job Type Full-time  


L2 Desktop Support Engineer Entain Group PTY LTD location Auckland.

At Entain Australia & New Zealand, where the customer is at the centre of everything we do, In the role of Desktop Support Technician, you'll become part of our skilled IT Desktop Support team.

Your primary responsibility will be to provide support, ensuring the seamless and efficient functioning of the organization's computing environment, office, and related IT infrastructure. Collaborating with a team that prioritizes inclusivity and teamwork, you'll have the chance to provide exceptional customer support and achieve results with a positive mindset.

Where and how you can work we have offices in Auckland, Wellington, Darwin, Sydney, Melbourne and Brisbane. At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences. This role does require the ability to work Saturday shifts on a rotation (TOIL provided), as well as the ability to work an on-call roster for after-hours support.

Your day-to-day provide professional, timely and effective IT support, including software, hardware and network support as well as the identification and resolution of IT troubleshooting activities.

Provide responsive and timely phone and/or face-to-face assistance to customers in resolving a range of hardware, software or network-related problems. Deliver a high level of customer service which is proactive, cooperative and dependable by analysing user needs and developing rapport with clients.

Participate in the automation, deployment and maintenance of standard operating environments. Manage the logistics of safely packaging and transferring IT equipment between sites. Procures equipment and ensures it is appropriately labelled and tracked in the asset management inventory

Procures software licenses and ensures they are tracked in the asset management inventory. Assist in the development and implementation of desktop support methodologies and practices. Participate in review of support activities with a view to continual improvement of services provided. Create Technical documentation and “ Self-help “ documentation that empowers users to fix their own issues.

What You'll Bring 2-3 years experience in an MSP or a corporate business as a Desktop Support or System administrator role. Knowledge of core Microsoft technologies is key, including Active Directory (Azure O365 and on-prem). Strong working knowledge of Azure and Powershell scripting is essential. Strong ability to manage incidents and requests in a Windows and Mac environment to a high level.

A sound knowledge of Windows deployment methodology and deployment technologies (SCCM, network boot). Exposure to Mobile Device Management and Enterprise Mobility applications and platforms.

Knowledge and experience in a wide range of computer applications and/or application suites including but not limited to, Adobe Creative Cloud, Microsoft O365 suite, Azure Active Directory, Confluence, Jira service desk, Slack, Teams and Teams calling, Intune, Autopilot. Proven ability to work collaboratively in a team environment, contribute to a culture of teamwork and take a shared responsibility for achieving results.

Entain lifestyle paid Medical Insurance Get covered with Southern Cross medical insurance for you and your family. Dedicated Training Plans Power up your professional growth with our exclusive training programs. Hybrid and Flexible Working Work hard, play smart. Mondays and Tuesdays in the office, the rest of the week – your choice, your space.

Birthday Bonus Take a breather on your special day, courtesy of us. It's your day to shine. Be You Express yourself We celebrate your unique individuality, creating a supportive and inclusive work atmosphere. Office Fun Our Auckland and Wellington offices are game-ready with a pool table, dartboard, and sports on TV. Work's never been this fun. Social Butterflies Welcome join our clubs and dive into exciting activities regularly.

Who are we at Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike.

Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more.

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

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