Administrative Officer Mercy Health location Melbourne.

Summary of the role we are seeking passionate and motivated administrative officers to join our Patient Services Team in the HITH Program and understand the importance of high quality administrative support and person centred care in a dynamic environment. There will be 7 days per week cover. The role is responsible for the efficient operation of the administrative and reception duties in the area including supporting the patient journey and the admission and discharge of patients via the patient management system iPM. It will also support the required data collection and monthly reporting requirements.

1.59 EFT, AM shift (8 hour) 7 days per week, HS1 Classification, Flexibility to change days and increase hours to cover leave, Commence February 2023.

About you experience working in a customer facing, fast paced and dynamic environment (essential). Demonstrated administrative skills, including experience with patient management systems (essential). Strong customer service focus and excellent conflict resolution skills. A motivated and “can-do” attitude with the ability to learn quickly and go the extra mile. To meet deadlines, prioritise and work as an efficient team member. Demonstrated ability to work autonomously and utilise discretion.

About us Werribee Mercy Hospital is a General Public Hospital located in the rapidly growing Western suburbs of Melbourne. Our services include surgical, medical, maternity, newborn, renal dialysis, emergency, mental health, rehabilitation, aged and palliative care. The hospital has recently undergone significant expansion with the opening or our new intensive care unit, additional operating theatres and the opening of two new wards, taking the total number of beds to 298. Join us now and be part of our team as we expand to serve our community.

Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development. Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

What we offer Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on caring for our people and those important to them with generous employee assistance available for employees and their families.

Encouraging applications from people of all ages, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander Peoples, and supporting all staff to be their authentic selves at work through our network group for LGBTIQ+ staff and allies. Protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect.

Taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable. Offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

What you will need candidates are required to meet the position and qualification requirements. Provide a current Police Record Check and Working with Children Check (Mercy Health may conduct additional background checks subject to current legislation). Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement). If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.