Admin Officer Electro Group Training Queensland Ltd location Brisbane.

Electro Group Training is the only industry owned registered training organization established for the industry by the industry in Queensland, with over 20 years’ experience. We are currently seeking a highly motivated, experienced RTO Administration officer with a can do attitude for a fast paced data entry, customer service, bookings, administrative role experience in data entry, bookings and customer service will be looked upon favourably. Proven ability to organize work, meet deadlines and resolve problems with minimal supervision and coordinate projects where required.

Excellent communication (oral and written) and interpersonal skills that demonstrate a strong focus on the provision of quality customer service. Intermediate/advanced knowledge of Microsoft packages including Word, Excel, Outlook and Internet Explorer and proficiency in the use of such software. Able to follow Procedures and relevant legislation specific to the delivery of Vocational education.

Provide Administrative support for quality and compliance reporting. Carry out Student progression and records management data entry. Enter administration and reporting of student satisfaction surveys and course evaluations/feedback forms. Process requests for enrolment variations, and withdrawals in accordance with relevant funding policies ensuring accuracy is maintained.

Maintain accuracy of student records and cleanse data for regulatory reporting. Provide high quality support for the RTO including responding to telephone, email and in-person enquiries on a range of student related matters. Provide advice to students relating to programs/courses. Data input and systems support across all programs and business area. Good working knowledge of Jobready student management system or similar RTO SMS would be highly regarded. General RTO administration; filing, printing, scanning, laminating, archiving.

Required good organisational skills, ability to work autonomously, good customer service and data entry skills with attention to detail.

Desirable previous experience working in or knowledge of the not-for-profit education sector. Business administration qualification or working towards.