The Role

As an Account Director, you will lead a portfolio of clients, ensuring their risk management and insurance broking needs are effectively addressed. Your responsibilities include nurturing client relationships, driving new business, and contributing to portfolio growth. You will also manage a small team, meet corporate growth objectives, and deliver senior-level client service. Key responsibilities include:

Provide leadership and oversight to a small team, ensuring high-quality service delivery and portfolio growth.
Implement and regularly review client service delivery, including holistic discussions on risk and retention strategies and multi-tier client engagement for qualifying accounts
Obtain formal annual client feedback for all qualifying accounts
Leverage WTW best practices to enhance team performance
Represent the client voice internally to guide decisions on processes, approach, and strategic direction
Ensure every client has an agreed service plan, with full implementation by client advocates
Proactively meet annual new business targets
Contribute to new business initiatives and major projects supporting team growth
Maintain and develop strong relationships with insurers
Adhere to WTW Client Service protocols and compliance procedures
Qualifications
The Requirements

Tier 1 Insurance Broking Qualification
Preferably degree qualified
Extensive Insurance broking and or industry experience
Proven technical skills in coverage and wording review
Excellent understanding and technical proficiency of claims management processes
Experience with the placement and servicing of complex and multinational clients
Attainment of all regulatory licenses, permissions, and technical or other requirements applicable under local legislation

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

Annual bonus
Company paid salary continuance insurance
Life and TPD insurance
Hybrid working
Networks (Gender, Wellbeing, Pride)
Career Growth – internal opportunities and development programs
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.