Fixed term Full-Time contract until 30 June 2027, with potential to extend
Location: Bungalow, Cairns QLD 4870
Salary: $94,472.36 Base Salary + Super + not-for-profit salary packaging benefits
Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

Join Mission Australia's Street to Home Immediate Housing Response team and help people experiencing homelessness take the next step towards safe, stable housing.

As a Case Manager, you'll work alongside people who are doing it tough, helping them navigate challenges, connect with support services and achieve their housing goals. Whether it's finding accommodation, accessing community supports or overcoming barriers to independence, you'll play a key role in helping people move forward.

Based in Cairns, you'll be part of a supportive and passionate team that believes everyone deserves a safe place to call home. No two days are the same, and the relationships you build with clients, community organisations and housing providers will have a lasting impact on the lives of people in our community.

If you're passionate about supporting people through difficult circumstances and helping them build a brighter future, we'd love to hear from you.

Your key responsibilities will be to

Support people experiencing homelessness to achieve their goals and access safe, stable housing.
Provide person-centred case management and tailored support to people with complex needs.
Connect clients with housing, health, financial, community and specialist support services.
Advocate for clients and help them navigate systems and overcome barriers.
Build strong relationships with housing providers, community organisations and key stakeholders.
Maintain accurate client records and contribute to service reporting and continuous improvement.

Requirements for success

Experience providing case management support to people with complex needs, ideally within homelessness, housing or community services.
Demonstrated ability to manage a caseload and deliver outcomes in a fast-paced environment.
Strong understanding of person-centred, strengths-based and trauma-informed practice.
Well-developed communication, relationship-building and advocacy skills.
Experience maintaining professional boundaries and working collaboratively with a range of stakeholders.
Relevant degree in Social Work, Human Services, Community Services or a related discipline, or equivalent experience.
Current unrestricted Driver's licence and current First Aid and CPR certification.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

Rewarding work – every day you know you’re making a real difference
Not-for-profit salary packaging, reducing your tax (details via AccessPay)
Free external, confidential counselling and access to chaplaincy support.
Volunteering opportunities
Opportunity to purchase additional annual leave
Extra leave available including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.