IT Support Consultant Employ location Sydney. Working for a strong brand name in the mortgage field - great culture & beautiful offices. Rotating Roster Monday to Friday between 8am and 8pm and Saturday 9am to 1pm (would only work about one weekend in every 6 to 8 weeks). This role would suit someone with a couple of years experience in an IT role (ideally Level 1 Helpdesk). Responsibilities provide phone and e-mail support to mortgage brokers, understanding the mortgage process to provide assistance with any issues the brokers have when lodging their applications, educating brokers on information supplied on the loan documents that may be causing any issues, provide technical assistance and support with windows, outlook and other devices, educate the team on best practices and help minimize technical issues when submitting loan documents via the system. Skills/experience good technical skills, experience in customer service roles, experience in the finance industry (mortgages) preferred but not essential, problem solving skill.