Junior IT Support Analyst ABCorp Australasia location Sydney, South West and M5 Corridor. An exciting opportunity is available for a Junior IT Support Analyst with a global organisation and industry leader in providing innovative and trusted multi-channel solutions. This role suits a recent Information Technology graduate who strives to provide outstanding customer service and has an ambition to begin a professional career within a corporate environment. Reporting to the VP of IT Infrastructure - Asia Pacific, you will develop skills whilst supporting and troubleshooting a wide range of Desktop hardware/software issues. Key accountabilities assist and communicate effectively with staff on technical support issues, provide technical support for both internal and external customers, resolve reported errors as promptly and efficiently as possible, ensure approved recommendations for upgrades and on-going improvement to network pc’s and all computer systems are undertaken, assist with the development and maintenance of a documented, best-practice infrastructure and ongoing provision of a sound production environment, assist with the implementation of security requirements as per audit standards and carry out any other reasonable duties and responsibilities as assigned. Responsibilities include support of windows 7 / 10, windows server 2016 – incl. group policy, active directory, exchange / office 365, remote support (vpn, rds), microsoft office - powerpoint, word, excel, outlook, backups and restores. Selection criteria knowledge and experience working with microsoft technologies, basic experience troubleshooting windows desktop software/hardware issues, experience with windows server 2016 is highly beneficial, excellent communication skills / organizational skills, relevant it degree and certifications. At ABCorp accuracy, quality service and continuous improvement are essential in all we do. You will have the opportunity to develop your career with a supportive, friendly and professional organisation. Please note, full permanent Australian working rights are required to be considered for this position.