Customer Service or Claims Specialist RACWA location Perth, CBD, Inner and Western Suburbs. Deliver outstanding customer service to our members, exceeding expectations, process new claims and handle claim enquiries, provide personalised attention and quick decision making, accurately obtain and record sensitive data to support successful claim outcomes, make liability decisions based on accurate event descriptions, factual evidence and data retrieval, contribute to business improvements via our continuous improvement and innovation channels. What are we looking for in you demonstrated customer service skills with the ability to go above and beyond expectations, understand and explain technical and complex information, empathy and resilience in helping members in difficult situations, self-manage in times of high pressure or tense conversations, navigate multiple computer systems simultaneously, embrace and participate positively in change, prior experience in insurance or contact centre environment is not required, must be able to work across a seven day roster, monday to friday 7:00am – 8:30pm and saturday and sunday 8:30am – 5:00pm. What can we offer you the commencing salary on a full-time rotational roster is $57,000 plus 9.5% superannuation, comprehensive training and ongoing support, very active social club, in-house health and wellness programs and platinum worksafe certification, generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance, flexible working environment including option of a nine day fortnight for full-time positions is available after initial training period, training will commence on monday 13 january 2020.