Historical File Support Administrator New Zealand Police location Wellington.

Company description New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business' and achieve long-term change.

About the role Our goal is for New Zealand to be a world leader in firearms safety. Towards this, our Group purpose is to contribute to Our Business by being the safest country: one in which people are safe and feel safe by ensuring the safe use and control of firearms. The Group takes every opportunity to prevent harm through the transparent, consistent, timely and efficient administration, education and promotion of compliance with the provisions of the Arms Act. It earns trust and confidence by working together, in partnership with other Policing groups, the firearms community, wider New Zealand public and other agencies and organisations to achieve collective impact.

To support the delivery of these outcomes, the Historic File Support Administrator will provide administrative assistance to ensure firearms licence applications come to an appropriate resolution to meet service delivery expectations within the group.

Key accountabilities updating Police databases with firearm licence information. Engaging with customers via phone and email to resolve queries. Preparing documentation so that files can be progressed in a timely manner. Working with operational staff on the ground to ensure vetting services are provided in a timely manner. You undertand the importance of confidentially of personal information. Able to embrace and adapt to change. Ability to work Microsoft office suite, and applications required for the role. Ability to plan and prioritise work.

What you'll bring being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

We're looking for people with administration experience with a customer-centric focus in order to provide the highest level of satisfaction to the firearms community. You will need to have basic Microsoft Office competencies. Prior firearms knowledge would be advantageous but not essential. This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

About us our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.